References from Satisfied Clients

Hi Martel team, We wanted to send you a note of thanks for your support in transporting the luggage to and from camp this summer.. We had the most spectacular weekend with the children – here’s some photo’s for your website of the amazing assistance you provided. Please note that the drivers were fabulous – helping us load and unload the luggage.  It is said that it takes a village to raise a child – the Myra’s Kids Foundation village is so very grateful to have Martel as part of our team!

I indeed had a very good weekend, thanks to your effort to make the delivery happen last Friday!

I managed to finally put my house in order and organize things during this weekend.

I really appreciate that you went above and beyond to make sure I had regular updates regarding my shipment during Chinese New Year period and also catered to our delivery timing needs, even though the tight schedule/documentation process. Also would like to thank Jonathan and his team that handled all my goods with very good care and courtesy.

Thanks again!

Electrolux received some great feedback from the customer about their delivery today. Thank you very much for your professionalism and please pass along our thank you to your drivers.
Often we don’t get to hear the good things, so it’s nice when we do! We appreciate you taking such good care of the customers 🙂

Great.  Your guys did an amazing job we were extremely happy with the service provided and will recommend you to other community organizations. 

Take care,

Great job again on this going as smoothly as it did.

Looking forward to the next project with you guys.

Thanks Matt! I really appreciate your teams work. It’s no surprise why you guys are rated by the consulate staff as the best moving company to work with in Montreal! 

Just a few words to tell you that your teams in Montreal did a fantastic job last week.

Our evening/night team leaders were really impressed on the speed at which everything got done and sent feedback to all of us (project, readiness, admin, facilities, stationery, etc.).

Your technicians and movers, also being part of this initiative, also deserve the credit. Couldn’t have done it without them!

Please pass on the comments and my appreciation to the crew involved and thank you for making this happen so quickly!  I enjoy working with the Martel team not only because you always pull through and get our jobs done right but also because you, Norm, Laurent, Bob, Mathieu Doutre, etc. are always pleasant and provide exceptional service overall.

Je t’écris pour te faire part de ma satisfaction quant au service de livraison de mon ski-doo et de mes boites offert par Danny, vendredi le 11 octobre dernier. 

Tous mes effets sont arrivés à bon port et en bon état, ce qui fut très apprécié. 

Encore un immense merci à Danny et à toute l’équipe de Martel Express pour vos services de qualité. 

Au plaisir de faire affaire avec vous à nouveau,

I wanted to take this opportunity to say thank you.

Moving is a stressful thing to do during normal times and during a pandemic it’s just almost unthinkable.

You were both so easy to work with and clearly you are both very passionate about what you do.

Your teams that came to our homes were beyond amazing. Some of the most respectful, kind and hard working people that I’ve met.

You have quite the company. We are so very grateful for what you did for us during this time.

We hope that despite all my phone calls when we need to move again in July you’ll have us back as clients.

Please stay safe.

You’ve restored my faith in humanity!!

Just wanted to let you know that Norman is amazing!!!

We really appreciate his communication and the professionalism with our customer. So a Big thank you!

Just a reminder on tomorrows deliveries

Customer Service Representative

The move went seamlessly this morning. You’ve got a great team. Apparently, you’re great to work with. Shows that your culture is truly working top down (as it should). 

Thanks for a fabulous service, timely and swift.

Just wanted to let you know everything went perfectly as usual…

Thanks again for everything !!!!

Take care

Votre équipe vient de partir et nous avons été impressionnées de leur politesse, rapidité et gentillesse tout le long entre eux même et avec nous. 

Merci et si j’ai à déménager à nouveau je ferai certainement affaires avec vous à nouveau et n’hésiterai pas à vous recommander. 

J’ai eu de mauvaises expériences dans le passé et Marc-Antoine m’avait toujours recommandé votre compagniée comme étant les plus professionnels et les meilleurs.  Il avait bien raison.

Merci

Bonjour

J ai reçu mes cartons hier le 9 juillet.

Je voulais vous dire que je suis très content de l équipe qui s est occupé de la livraison. Professionnel et à notre écoute. Et surtout très arrangeante. Je n hésiterai pas à faire appel à martel express plus tard et à vous recommander.

Merci encore.

It was a pleasure working with your guys.  They worked super hard and fast the whole time. By far the best group ive gotten to work with doing these installs. 

Les déménageurs ont offert un excellent service. Ils ont été très gentils et surtout très efficaces. Je tiens à souligner leur très bon travail.

Encore merci et au plaisir!

Tout d’abord juste vous dire que je suis très très content de vos services,  mes deux derniers clients sont hyper satisfaits de tout le processus, de l’appel pour le rendez-vous à la livraison.    Alors Merci Beaucoup!!!!

Merci

Good morning
I would like to express my gratitude to your compagny and especialy its staff, you included.
Those three guys who delivered my boxes were outstanding and my only regret was that I did not have enough cash on me to properly thank them.
Please convey my thanks to your crew, it was highly appreciated.

Je voulais prendre le temps de vous remercier vous et votre équipe pour votre excellent travail.

Ça été super rapide et sans soucis !!! tes collaborateurs ont vraiment été à l’écoute de nos besoins.

Personnellement, si je déménage je sais qui je vais contacter.

Service de qualité et rapide.

Merci milles fois !!!

Joyeuses fêtes et bonne année en avance !!!!

Wish to emphasize on the professional service rendered by your team this morning!

Amazing outstanding service by both gentlemen!

This great service is what makes you outstanding!

Gary arrived as promised on Sunday morning and delivered the two large cartons of my repacked (thank you!) things to the house.  My student will be driving down from Atlanta next week to collect all of the philosophy books for his new (once he gets my books) library.

I cannot thank you enough for helping me with this.

I send you and your family my very best wishes for wonderful holidays!

Tout a été parfait ce matin, merci encore pour votre générosité et votre efficacité !

En attendant de vous rencontrer, je vous souhaite un joyeux temps des fêtes !

Merci encore et bonne journée,

Chargée de projet

It was such a treat to be on this project, Maxe and Seb were a dream, the best clients, so passionate and collaborative! 

Team Martel, this project would not have gone as smoothly without your commitment and partnership to execute with quality. The organization of the UPS was next level!

As always, a stunning design! 

Gallery Curator Toronto

Grâce à un travail exemplaire de Martel Express sous l’excellente coordination de Michel et d’Alain, la sortie de stock au 4e étage est complétée.

Merci à tous pour votre travail impeccable.

Bonne fin de semaine et surtout bonnes vacances à moi heheh

Everything went super well with our move. The local movers (Mike, Warren, Charlie and Leroy) were very careful, patient and friendly. They had uncovered all the furniture, and placed it carefully where we wanted it, and moved it again when something didn’t look right.  They suggested we get in touch with Stephanie Clay to send someone to assemble the four poster bed. No problem, we’ll try and do that ourselves. 

Overall, our furniture and everything your moving guys packed so well so many years ago weathered your storage facility incredibly well, it’s as though they were just packed up last week.  There were some scratches on one piece of furniture which I’ve treated with oil, and not a single piece of ‘treasured’ china was broken. I especially appreciated opening the wardrobe boxes with my curtains, which stayed folded over the bar, in place perfectly all this time. It feels good to see our belongings again!

Thank you for taking such good care of us for over 25 years, and we will continue to recommend you to any friends who need moving/storing help.

J’aimerais juste laisser un petit mot de merci pour tout ce qui s’est passé avec notre déménagement. Les emballeurs et déménageurs ont super bien fait ça. Très poli et efficace, malgré tout le stuff qu’on appartient. On a été vraiment impressionné.

Merci à vous, 

Hi Everyone.,

Just wanted to confirm receipt of the furniture.

Everything went well, Matt and Jordan did an excellent job getting it in place, they were very professional.

Thanks to all, much appreciated.

I just spoke with the client who is singing your praises!  He also stated the Delivery Team was astounding!  Very professional and respectful, which I felt was worth passing along.  Great job all around!

Associate Customer Experience RH

La livraison s’est très bien passée avec une très bonne équipe.

Je tiens à te remercier sincèrement pour ton aide car je sais que c’est grâce à toi que j’ai reçu mes choses rapidement. Ça termine bien mon expérience avec allied-armstrong. 

Thanks again ! 

Mathieu, merci à toute l’équipe pour l’excellent service, tout au long de ce déménagement (qui a été à l’image du service reçu les 3 dernières fois), encore une fois je n’ai que du positif à dire, sur toute la ligne. Tout autant l’équipe de bureau que l’équipe terrain sont extrêmement professionnels, courtois, rapides à répondre, l’information est très claire et l’exécution impeccable. Merci aujourd’hui à Sylvain, Norman, Richard et co. Pour avoir tout fait pour rendre ce déménagement le plus simple possible.

J’ai laissé un commentaire sur Google aussi.

Au plaisir de faire affaire avec Martel lors de notre éventuel retour au Canada!

I just wanted to thank you for the great delivery yesterday. The gentleman that did the delivery was exceptional. He provided amazing service. And, we’re so happy to finally have our bed!

A satisfied PotteryBarn client

I just wanted to let you know that Stephane Rensonnet just called to tell me what a great job your crew did for him today. Please let them know he was very impressed with them, he said they were professional, extremely flexible, and worked very hard to get this delivery done. I understand there was one very large cabinet in particular that they were able to maneuver into the elevator, with much “wrangling”!

Please be sure to let your crew know we really appreciate them and their hard work!

I wish I had more deliveries in your area!

Thanks again, have a great week!
Patsy Fifield
MAF LOGISTICS

The older one gets, the harder a move becomes. Moving is a terrible experience. What with packing, purging items, selling and just st throwing things out that one accumulated over the years, a major headache. Then of course, one worries is having the right moving company.

Well, we certainly made the right decision. Martel was highly recommended to us by our daughter who used them this summer and they were satisfied.

The team showed up on time, in fact, earlier than stated, the team came in and introduced themselves and asked for a look-see. Within minutes, they started logistically and systematically. Before we knew it the truck was loaded and on the way to our new location. Once again, they unloaded everything, asked where to place furniture and boxes, assembled what needed assembly. They even placed things in the locker of the garage.

Their team was very friendly, very helpful and in short, they were great.  They made our move easy and less painful.

We thought it important to let you know how great full we are that your company and our choice was the right choice. You can be sure that we will definitely recommend Martel to anyone that is looking for movers.

Once again, we thank Martel and the move coordinator and most important the three man team for making our difficult day a pleasant experience.

Peter Nemes

I truly appreciate the professionalism & patients of your crew, they are great ambassadors for the company.

A very special THANK YOU from all of my team for the hard work accomplished by your people. All workers have demonstrated through all this move their leadership, their initiative and their support.  

They have been very respectful of our special environment, the people and the tasks they had to accomplish.  No matter what needed to be done and/or what was requested by us, they always did it with a smile.

They are very dynamic, hard workers, showing a very deep personal commitment and engagement to their work and responsibilities.  They took the time to know what we needed every day, respected the established timeline and did what they said they would without any exception.   They went the extra mile to make us happy and we definitely are.”

I am writing this letter to commend the delivery men that came to my home yesterday to deliver the balance of a Pottery Barn set for my daughter’s bedroom.  The first part of my order was delivered several months ago and both times we had the good fortune of being serviced by your delivery men Bobby and John.

The deliveries came promptly in the morning and everything was brought in, set up, and cleaned up in record time.  With both deliveries, Bobby made suggestions that we implemented to make our lives easier and with the second delivery yesterday, his input proved to be invaluable regarding the configuration of my daughter’s room.  His ideas maximized the available space and the room looks great. 

Both men cheerfully moved heavy furniture all around so that I could see how it looked in various positions until I finally had things the way I wanted them. It is a complete pleasure to deal with people who clearly enjoy what they do and want to help customers achieve total satisfaction. Your company is well served by employees like Bobby and John.  Give them a raise!

Sincerely, Natalie D.

All was good with the JSA move. The team was great- efficient and nice. We all greatly appreciate all the hard work!
Vice President, Director JSA

In December, we received a huge shipment of furniture that was donated to our school. We received a large amount of chairs, desks and shelving units. All the furniture was donated to Westpark Elementary School. Westpark would like to thank Martel Express & Ericsson for their generous donation; our staff and students appreciate the gesture and are very grateful that we received the furniture.

Nathia Messina

Principal Westpark Elementary School, Dollard-des-Ormeaux