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Transport and distribution

Simplify your transport and distribution with a single point of contact !

You didn’t start your business to become a master of logistics? We did !

With a single point of contact in our team to manage your entire service, you can ship, pick up or store your products anywhere in Canada, from coast to coast. We organize transportation, receiving and inventory control across our 39 partner warehouses in Canada, according to orders received by region. Upon receipt of the trailers, our teams separate the orders and prepare the final delivery to the customer’s home. Finally, the teams deliver the merchandise with full white glove service to the destination.

We develop a distribution solution tailored to the needs of our commercial customers, and their purchasers have the peace of mind that their goods will be delivered on time, safely and efficiently.

National and international brands already rely on us for delivery.

Retailers of major furniture brands rely on our long experience in Canada-wide transport logistics and distribution to ensure quality service for their customers.

With our exemplary customer service, software and tracking systems tailored to the needs and standards of the companies we do business with, our customers can track every item right through to final delivery.

Let Martel Express Montréal solve your logistics challenges !

Home delivery and furniture assembly

Make your customers happy during final home delivery !

Your customers have had a wonderful experience shopping with you. Naturally, you want to keep them smiling during that all-important last step, delivery. With our team, the long-awaited large package arrives at their door, is carefully assembled and placed in the desired location in their home.

That’s why some of Canada’s most popular home furnishings retailers trust Martel Express to maintain their brand image.

Across Canada, from coast to coast and from the U.S. border to the tundra of northern Quebec, these retailers turn to us to simplify their logistics and deliver that oversized bed or piece of furniture with top-notch, efficient service.

Here’s how we do it;

We simplify your logistics from the distribution center

  • We work hand in hand with your logistics team. One of our dedicated customer service employees contacts your staff at a set frequency to meet your business needs.
  • Your merchandise is delivered to our distribution centers (39 across Canada). Using our computerized tracking system, our experienced teams ensure that the right boxes arrive together for each of your customers.
  • We contact your customer. Within the agreed timeframe, our customer service representative contacts your customer to schedule a convenient 4-hour delivery slot.

Some satisfied customers:


Our delivery steps

  • 24 hours before delivery, we confirm the 4-hour delivery slot with your customer.
  • An experienced two-person team makes the delivery Thirty minutes before delivery. Our en route team contacts your customer to confirm arrival time. Most of our professional delivery drivers have been with us for several years. New employees first receive intensive training at the distribution center. As part of this training, they are later paired up with experienced colleagues and follow them step by step.
homes au travail
  • Clean, neat work; our uniformed team courteously explains how it will be done and asks your customer what their preferences are.
    Protective mats and padded blankets are used to ensure that your customer’s home remains intact during delivery. Boxed items are unpacked outside in a protected area. Then our team skilfully and neatly enters and assembles the item at the chosen location.
  • Continuous delivery status; Your logistics team knows the status of any goods we transport for you at all times. Since we’re in constant contact with your team and your customer, this immediate exchange of information gives peace of mind to all concerned.

Warehouse management

Add a network of distribution centers with a simple phone call !

Do you trade online or from multiple locations, but don’t have the option of acquiring your own warehouse space at the moment? Is this logistical challenge a headache and affecting your profitability?

If so, look no further than Martel Express for a customized warehousing solution that will save you time, money and hassle. With over thirty years’ experience in logistics and distribution centers in major urban centers across Canada, we can :

  • Consolidate your shipments. By sorting and grouping the smallest incoming goods parcels, we can store them all until a larger outgoing delivery is ready.
  • Separate your shipments. After receiving trailers of goods, we divide the SKUs into smaller shipments and distribute them according to your instructions.

Warehousing service

We can :

  • Store your goods on a long- or short-term basis
  • Load or unload freight trailers. (We work with all the major moving companies in North America and are members of United Van Lines).
  • Coordinate and assemble multi-box shipments.
  • Track each item reference number in our distribution center using our computerized tracking system.
  • Customize a warehousing system for your business.
  • Provide adjustable steel pallet racking for short-term storage.


Martel Express Montréal has built a 47,000 sq. ft. secure bonded warehouse in Montreal. Our heated, camera-monitored indoor warehouse, with its alarm and fire safety systems, ensures complete security for all stored goods.

We store goods to complement all our services, including

  • Personal goods in transit for international removals
  • Furniture for furniture distribution services
  • New office furniture for companies
    commercial goods (scanners, ATMs, refrigerators, etc.) prior to final delivery.


The warehouse team is specialized in material handling to ensure exemplary service by placing a few boxes, a medical scanner, an ATM, a table or a vehicle in storage.

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Martel Express (Montréal) inc.

Privacy and confidentiality policy


1 – Context

Martel Express (Montréal) inc. is a for-profit corporation that processes personal information in the course of its activities.

The purpose of this policy is to ensure the protection of personal information and to govern the manner in which Martel Express (Montréal) inc. collects, uses, communicates, retains and destroys it or otherwise manages it. In addition, it aims to inform all interested parties on how Martel Express (Montréal) inc. handles their personal information. It also covers the treatment of personal information collected by Martel Express (Montréal) inc. by technological means.


2 – Application and Definitions

This policy applies to Martel Express (Montréal) inc., which includes, but is not limited to, its officers, employees, consultants, volunteers, and any person who otherwise provides services on behalf of Martel Express (Montréal) inc. It also applies with respect to the Martel Express (Montréal) inc. website, as well as all websites controlled and maintained by Martel Express (Montréal) inc.

It applies to all types of personal information managed by Martel Express (Montréal) inc., whether it be information about its clients, potential or actual clients, consultants, employees, members or any other person (such as visitors to its websites or others).

For the purposes of this Policy, personal Information is information about an individual that directly or indirectly identifies the individual. For example, it could be an individual’s name, address, e-mail address, telephone number, gender, banking information, health information, ethnic origin, language, etc.

Sensitive personal information is information for which there is a high reasonable expectation of privacy, e.g., health information, banking information, biometric information, sexual orientation, ethnic origin, political opinions, religious or philosophical beliefs, etc.

Generally speaking, an individual’s business or professional contact information is not personal information, for example, an individual’s name, title, address, e-mail address or business telephone number. More specifically, and for greater certainty, under the Québec Act Respecting the Protection of Personal Information in the Private Sector, and as of September 22, 2023, sections 3 (collection, use, disclosure), 4 (retention and destruction) and 6 (data security) do not apply to information of an individual relating to the performance of a function in an enterprise, such as the name, title, position, address, e-mail address and telephone number of the individual’s workplace.

These same paragraphs also do not apply to personal information that is public information by law upon the coming into force of this policy.


3 – Collection, Use and Communication

Martel Express (Montréal) inc. may collect different types of information for different purposes in the course of its activities. The types of information that Martel Express (Montréal) inc. may collect, its use (or purpose) and the means by which the information is collected are set out in Appendix A of this policy.

Martel Express (Montréal) inc. will also inform individuals, at the time of collection of personal information, of any other information collected, the purposes for which it is collected and the means of collection, in addition to other information required by law.

Martel Express (Montréal) inc. applies the following general principles to the collection, use and disclosure of personal information:



  • Generally, Martel Express (Montréal) inc. collects personal information directly from the individual with consent, unless an exception is provided by law. Consent may be implied in certain situations, for example, when an individual chooses to provide his or her personal information after being informed by this policy of the use and disclosure for the purposes identified in this policy (see Appendix A for more details). Thus, this Policy and the information it contains will be available to the individual at the time of collection of personal information.
  • Normally, Martel Express (Montréal) inc. must also obtain the consent of the individual concerned before collecting his or her personal information from third parties, before disclosing it to third parties or for any secondary use of it. However, Martel Express (Montréal) inc. may act without consent in certain circumstances and under the conditions set out in the law. The main situations where Martel Express (Montréal) inc. may act without consent are indicated in the relevant sections of this policy.



  • In all cases, Martel Express (Montréal) inc. collects information only when it has a valid reason to do so. In addition, the collection will be limited to that which is necessary to fulfill the purpose for which it is collected.
  • Please note that Martel Express (Montréal) inc.’s services and programs are not intended for minors, and more generally, Martel Express (Montréal) inc. does not intentionally obtain personal information about minors (in which case, the information cannot be collected from them without the consent of a parent or guardian).


Collection from Third Parties:

Martel Express (Montréal) inc. may collect personal information from third parties. Unless an exception is provided by law, Martel Express (Montréal) inc. will seek the consent of the individual before collecting personal information about him or her from a third party. In the event that such information is not collected directly from the individual, but from another organization, the individual may request the source of the information collected from
Martel Express (Montréal) inc.

In some situations, Martel Express (Montréal) inc. may also collect personal information from third parties, without the consent of the individual, if it has a substantial and legitimate interest in doing so and (a) the collection is in the individual’s best interests and it is not possible to collect it from the individual in a timely manner, or (b) if such collection is necessary to ensure the accuracy of the information.

This collection through third parties may be necessary to use certain services or programs, or to otherwise do business with Martel Express (Montréal) inc. When required, Martel Express (Montréal) inc. will obtain consent from the individual at the appropriate time.


Holding and Use:

  • Martel Express (Montréal) inc. ensures that the information it holds is current and accurate at the time it is used to make a decision about the individual.
  • Martel Express (Montréal) inc. may only use an individual’s personal information for the purposes identified herein or for any other purposes provided at the time of collection. If Martel Express (Montréal) inc. wants to use the information for another reason or another purpose, a new consent will have to be obtained from the person concerned, which will have to be expressly obtained if it is sensitive personal information. However, in certain circumstances provided for by law, Martel Express (Montréal) inc. may use the information for secondary purposes without the consent of the individual, e.g:
    when such use is clearly for the benefit of that person; when necessary to prevent or detect fraud;

when necessary to prevent or detect fraud;

when necessary to evaluate or improve protection and security measures.

  • Limiting access. Martel Express (Montréal) inc. shall implement measures to limit access to personal information to those employees and individuals within its organization who have a right to know the information and for whom the information is necessary to perform their duties. Martel Express (Montréal) inc. will seek the consent of the individual before granting access to any other person.



  • Generally, and unless otherwise specified in this Policy or as required by law, Martel Express (Montréal) inc. will obtain the consent of the individual before disclosing personal information to a third party. In addition, where consent is required and where sensitive personal information is involved, Martel Express (Montréal) inc. will obtain the individual’s express consent before disclosing the information.
  • However, there are times when disclosure of personal information to third parties is necessary. For example, personal information may be disclosed to third parties without the consent of the individual in certain circumstances, including, but not limited to, the following:
    • Martel Express (Montréal) inc. may disclose personal information, without consent, to a public body (such as a government) that collects it through an agent of that public body in the course of carrying out its functions or implementing a program under its control.
    • Personal information may be shared with its service providers to whom it is necessary to disclose the information without the individual’s consent. For example, these service providers may include event organizers, subcontractors of Martel Express (Montréal) inc. designated to carry out mandates in programs administered by Martel Express (Montréal) inc. and cloud service providers.

In these cases, Martel Express (Montréal) inc. must have written contracts with these suppliers that indicate the measures they must take to ensure the confidentiality of the personal information disclosed, that the use of this information is only for the purpose of performing the contract and that they may not retain this information after the contract has expired. In addition, these contracts must provide that suppliers must notify Martel Express (Montréal) inc.’s Privacy Officer (identified in this policy) of any breach or attempted breach of confidentiality obligations regarding the personal information disclosed and must allow the Privacy Officer to conduct any audit related to such confidentiality.

  • If necessary for the purpose of concluding a commercial transaction, Martel Express (Montréal) inc. may also disclose personal information, without the consent of the individual, to the other party to the transaction and subject to the conditions provided by law.
  • Communication Outside Québec: If necessary for the purpose of concluding a commercial transaction, Martel Express (Montréal) inc. may also disclose personal information, without the consent of the individual, to the other party to the transaction and subject to the conditions provided by law.


Additional Information on the Technologies Used:

  • Use of Cookies

Cookies are data files that are sent to a website visitor’s computer by their web browser when they visit a website and can serve several purposes.

The websites controlled by Martel Express (Montréal) inc. use cookies, in particular:

  • If necessary for the purpose of concluding a commercial transaction, Martel Express (Montréal) inc. may also disclose personal information, without the consent of the individual, to the other party to the transaction and subject to the conditions provided by law.

The websites controlled by Martel Express (Montréal) inc. use the following types of cookies:

  • Session cookies: these are temporary cookies that are kept in memory for the duration of the visit to the website only.
  • Persistent cookies: these are kept on the computer until they expire and will be retrieved the next time you visit the site.

Some cookies may be disabled by default and visitors may choose to enable or disable these features when visiting Martel Express (Montréal) inc. websites.

It is also possible to enable and disable the use of cookies by changing the preferences in your browser settings.


  • Use of Google Analytics

Some of Martel Express (Montréal) inc. (in particular, website https://martelexpressmontreal.com/) use Google Analytics to enable its continuous improvement. Google Analytics is used to analyze how a visitor interacts with a Martel Express (Montréal) inc. website. Google Analytics uses cookies to generate statistical reports about the behavior of visitors to these websites and the content they view.

Information from Google Analytics will never be shared by Martel Express (Montréal) inc. with third parties.


  • Other Technological Means Used

Martel Express (Montréal) inc. also collects personal information through technological means such as web forms embedded in a website controlled by Martel Express (Montréal) inc. (e.g., its contact form, membership application form, newsletter and seminar registration form), questionnaires available online on its platforms and applications, and other platforms or form tools (e.g., Microsoft Forms).

If Martel Express (Montréal) inc. collects personal information by offering a technology product or service that has privacy settings, Martel Express (Montréal) inc. shall ensure that those settings provide the highest level of privacy by default (cookies are not covered).


4 – Retention and Destruction of Personal Information

Unless a minimum retention period is required by applicable law or regulation, Martel Express (Montréal) inc. shall retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected.

Personal information used by Martel Express (Montréal) inc. to make a decision about an individual must be retained for a period of at least one year after the decision is made, or up to seven years after the end of the fiscal year in which the decision was made if the decision has tax implications, for example, the circumstances of a termination of employment.

At the end of the retention period or when the personal information is no longer needed, Martel Express (Montréal) inc. will ensure:

  1. to destroy them; or
  2. anonymize it (i.e., it is no longer irreversibly identifiable with the individual and cannot be linked to the personal information) for a meaningful and legitimate purpose.

The destruction of information by Martel Express (Montréal) inc. must be done in a secure manner to ensure the protection of this information.

This section may be supplemented by any policy or procedure adopted by Martel Express (Montréal) inc. regarding the retention and destruction of personal information, if any. Please contact Martel Express (Montréal) inc.’s Privacy Officer (identified in this policy) for further information.


5 – Martel Express (Montréal) inc. Responsibilities

Martel Express (Montréal) inc. is generally responsible for the protection of the personal information it holds which does not include the content of customer databases.

Martel Express (Montréal) inc.’s Privacy Officer is the President of the organization. The Privacy Officer is generally responsible for ensuring compliance with applicable privacy legislation. The Privacy Officer is responsible for approving policies and practices governing the governance of personal information. In particular, this individual is responsible for implementing this policy and ensuring that it is known, understood and followed.

Martel Express (Montréal) inc. staff members who have access to personal information or are otherwise involved in the management of personal information must ensure its protection and respect this policy.

The roles and responsibilities of Martel Express (Montréal) inc. employees throughout the life cycle of personal information may be specified by any other Martel Express (Montréal) inc. policy in this regard, if any.


6 – Data Security

Martel Express (Montréal) inc. is committed to implementing reasonable security measures to protect the personal information under its control. The safeguards in place are appropriate to the purpose, amount, distribution, medium and sensitivity of the information. This means that information that may be considered sensitive (as defined in Section 2) will require enhanced security safeguards and protection. In particular, and in accordance with what was mentioned above regarding limited access to personal information, Martel Express (Montréal) inc. must put in place the necessary measures to impose constraints on the rights of use of its information systems so that only employees who need to have access to it are authorized to access it.


7 – Rights of Access, Rectification and Withdrawal of Consent

To exercise his or her rights of access, rectification or withdrawal of consent, the person concerned must submit a written request to this effect to the Privacy Officer of Martel Express (Montréal) inc., at the e-mail address indicated in the following section.

Subject to certain legal restrictions, individuals may request access to and correction of their personal information held by Martel Express (Montréal) inc. if it is inaccurate, incomplete or misleading. They may also request that the dissemination of their personal information be stopped or that any hyperlink attached to their name allowing access to this information by a technological means be de-indexed, when the dissemination of this information contravenes the law or a court order. They may do the same, or require that the hyperlink to the information be re-indexed, where certain statutory conditions are met.

Martel Express (Montréal) inc.’s Privacy Officer shall respond in writing to such requests within 30 days of receipt of the request. Reasons must be given for any refusal and the legal provision justifying the refusal. In these cases, the response must indicate the remedies available under the law and the time limit for exercising them. The official shall assist the applicant in understanding the denial if necessary.

Subject to applicable legal and contractual restrictions, individuals may withdraw their consent to the disclosure or use of the information collected.

They may also ask Martel Express (Montréal) inc. what personal information is collected from them, what categories of people at Martel Express (Montréal) inc. have access to it, and how long it is kept.


8 – Complaint Handling Process



Any person who wishes to make a complaint regarding the application of this policy or, more generally, regarding the protection of his or her personal information by Martel Express (Montréal) inc., must do so in writing to the person responsible for the protection of personal information at Martel Express (Montréal) inc., at the email address indicated in the following section.

The individual will be asked to provide his or her name, contact information, including a telephone number, and the subject matter and reasons for the complaint in sufficient detail to allow Martel Express (Montréal) inc. to assess the complaint. If the complaint is not specific enough, the Privacy Officer may request any additional information that he or she deems necessary to assess the complaint.



Martel Express (Montréal) inc. is committed to treating all complaints received in a confidential manner.

Within 30 days of receipt of the complaint or receipt of any additional information deemed necessary and required by Martel Express (Montréal) inc.’s Privacy Officer to process the complaint, the Privacy Officer shall assess the complaint and provide a written response, with reasons, to the complainant by e-mail. The purpose of this assessment will be to determine whether Martel Express (Montréal) inc.’s handling of personal information is in compliance with this policy, any other policies and practices in place within the organization, and applicable legislation or regulations.

If the complaint cannot be processed within this time frame, the complainant shall be informed of the reasons for the extension, the status of the complaint and the reasonable time required to provide a final response.

Martel Express (Montréal) inc. is required to maintain a separate file for each complaint received. Each file contains the complaint, the analysis and documentation supporting its assessment, and the response sent to the person who filed the complaint.

You may also file a complaint with the Commission d’accès à l’information du Québec or any other privacy oversight body responsible for the application of the law concerned by the subject of the complaint.

However, Martel Express (Montréal) inc. invites any interested person to first contact its Privacy Officer and wait for the end of the treatment process by Martel Express (Montréal) inc.


9 – Approval

This policy is approved by Martel Express (Montréal) inc.’s Privacy Officer, whose business contact information is as follows:


Privacy Officer:


Anne-Marie St-Pierre
10,105, Henri-Bourassa West Boulevard
Montreal QC H4S 1A1

If you have any requests, questions, or comments regarding this policy, please contact the person in charge by e-mail.


10 – Publication and Modifications

This policy is published on Martel Express (Montréal) inc.’s website, as well as on all websites controlled and maintained by Martel Express (Montréal) inc., to which this policy applies, with respect to the personal information collected therein. This policy is also disseminated by any means appropriate to reach the persons concerned.

Martel Express (Montréal) inc. shall also do the same for all changes to this policy, which shall also be notified to the affected individuals.


*Notes: Please note that the use of the masculine gender is intended to lighten this policy and make it easier to read. 



Table of Versions and Changes:

VersionEffective dateChanges Since the Last Version
1.0Septembre 22, 2023N/A – First version



Appendix A 

The following is a non-exhaustive list of the types of information that Martel Express (Montréal) inc. may collect, its use, or purpose, and the means by which it is collected. This includes, but is not limited to, the following.

Please note that most of the personal information managed by Martel Express (Montréal) inc. is the personal information of employees, job applicants and consultants. For the other categories of individuals listed in the table below, the information provided is, in the majority of cases, professional or business information (see section 2 on business contact information). Note that in the majority of cases, Martel Express (Montréal) inc. also collects the individual’s professional title/function, the name of the organization and/or the address of the organization (see section 2 on professional contact information).


Relationship with Martel Express (Montréal) inc., Services, Program, etc.Type of Personnal InformationEnd of Collection / UsesHow to Collect Information (Means)
 Either of these information, when necessary:Used for:May be collected:
  • name
  • phone number
  • email
  • banking information (when required)
  • language
  • Postal code
  • establish and manage customer relationships (and obtain a means of communication)
  • respond to a cybersecurity ecosystem inquiry or other request for information
  • know the preferred language of communication
  • by means of web forms integrated into a website controlled by Martel Express (Montréal) inc., questionnaires accessible online on its platforms and applications, and other technological platforms or forms tools.
  • by e-mail (directly or through a document or other type of form attached)
  • with third parties (e.g., Eventbrite and others for banking information)
Job applicants and employees
  • name
  • phone number
  • email
  • banking information
  • social insurance number
  • date of birth
  • address
  • managing communications with the candidate or employee
  • ensure the operation of the payroll system
  • by email
  • by phone